Messages & feedback
Help make your desktop cat better. Read other people's experiences, or share a question, an idea or a custom cat enquiry.
Community messages
No public messages here yet. We'd love to hear your thoughts. Hidden messages never appear here.
When to expect a reply
We usually reply within 48 hours. Open My messages on this page to check for a reply, or visit your account if you are signed in. Website messages do not send automatic email replies. If you prefer an email conversation, please email us directly.
How to ask about a custom cat
Tell us which colors, markings and features matter to you. You can attach one clear photo to a message (JPG, PNG or WebP, up to 2 MiB). For a fuller enquiry, prepare 1–5 photos showing the face, side and three-quarter view; send them by email or upload them to your paid order. Crop out people and unnecessary home details before sharing.
You can also ask on WeChat: 13312808634. Email: support@desktopcat.com. Starting your custom cat still requires your explicit agreement by email; a message or WeChat enquiry does not start work.
Privacy and refunds
Hidden messages are visible only to you and the administrator, and attachments stay private. Custom photos may be processed by our AI providers; see our privacy policy. Custom cats are fully refundable before your email agreement to start. Official passes are refundable within 7 days if no pack has been downloaded; full conditions and exceptions are in the terms.
Only messages approved for publication by their authors and reviewed by us appear here. Hidden messages are visible only to their author and the administrator. We use feedback to improve our help content and product. This is asynchronous messaging, not live chat; website messages and tawk chats are stored separately.